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May 18 2018

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TelcoBridges: FreeSBC is Ready for Download

By: Paula Bernier

Aspect Announces New and Improved Aspect Via 17.1

By: Maurice Nagle

Microsoft’s Skype VoIP App Banned in China

Silverfleet Sells Competence Call Center to ARDIAN

By: Mandi Nowitz

PortaOne, PROTEI Extend Relationship

By: Paula Bernier

The Importance of Omni-Channel in Customer Engagement

By: Maurice Nagle

Audio-Technica Opens Dubai Office

Information technology jobs

Audio-Technica is extending its presence in the Middle East with a new office in Dubai. Technical product manager Ahmad Abuzannad will oversee efforts at this new location, which will serve the company’s consultants, corporate end users, distributors, and

Syn-Apps Reveals Revolution-ary Notification Platform

Information technology jobs

Recently, Syn-App unveiled Revolution, its next-generation notification platform that promises unprecedented interoperability, usability and functionality fit to support mass notification and alerting need.

The Secret to Small Business Saturday Success? Focus on the Customer Experience

Information technology jobs

The small business Super Bowl is nearly upon us. Small Business Saturday comes but once a year, and any proprietor of a small enterprise worth his or her salt has no doubt already been preparing for months. Inventory has been

How the UC C Space is Changing

Information technology jobs

There’s still room in the crowded UC C marketplace for best-of-breed solutions. Global Market Insights forecasts that the market for collaboration software will be worth $8.4 billion by 2020. That’s up from $7.1

How to Tell When Team Leaders Are Ready for Management

Information technology jobs

Does you call center have team leads with ambitions of moving up to management? Are there now open positions in that area that could be filled by these leads?

Information technology jobs

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